Support
I’m Mallory, and I build and support Nordica Returns myself. Email hello@nordica-apps.com or use “Contact support” in the app.
We reply within 1 working day. If it sits wrong in your theme, send a screenshot and we fix it. See also If it sits wrong in your theme.
Common questions
Who pays for return shipping?
You decide: the customer, you, or you for exchanges only. By default customers send the parcel to your address themselves, with clear instructions. You can attach a label PDF from your own shipping app to any return, and the customer gets it by email. US and Canadian stores can use Shopify’s own return labels. The app never buys labels, so it never charges for them.
Does a return request change my sales numbers?
No. Shopify only hears about a return once you (or your rule) approve it. A declined request never reaches Shopify.
Can the return window start at delivery?
Yes, on every plan: from the order date or the delivery date. When a carrier never reports delivery, the parcel counts as delivered 5 days after it shipped.
How do refunds, exchanges and store credit happen?
Through Shopify’s own returns: the refund goes to how the customer paid, store credit goes to their customer account, and an exchange adds the new item to the order for you to ship.
What is the withdrawal button?
Since 19 June 2026, EU stores must offer a clear “withdraw from contract” button. The app adds it: two steps, no login, and a confirmation email with the date and time. It’s free and unlimited on every plan, and the app never edits your pages or menus.
What does it cost?
Free handles 10 returns a month with every return rule. Pro is one flat price for unlimited returns, with no fees per return, per order or per seat. Withdrawals are always free, and development stores get everything free.